FREE SHIPPING ON ALL ORDERS OVER $500!

FAQs


Pre-Sale Questions

All our fabrics are 45 inches or 115 centimetres in width.  The length of the fabric is as per order.

The minimum order is 4 metres length for all our fabrics

The estimated weight of a typical order of 4 metres length is 400 grams (100 grams per metre).

Yes we do.  Please complete our Wholesale Order form.  You may also contact us via phone or email for any bulk order enquiries.

Certainly.  You may place your order online and choose the option to self-pickup.  The order will be ready for pickup by 2 working days subject to availability.

Yes we do.  We can accept cash on delivery during our store’s operating hours.  Additional transport charges may be levied depending on location and size of order.



Order Cancellations and Refunds

Cancellations are not allowed if order has already been shipped.  Cancellations are allowed if order is still being processed.

Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.



Shipping & Returns

Shipping charges will be borne by the buyer.  It will be shown on the order form upon confirmation of the order.

If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller.

Yes we do.  The shipping costs for regional and global destinations will be shown on the order confirmation.  It will be borne by the buyer.

While all reasonable care and handling is taken during packing and shipping, the seller will not be held responsible for goods damaged during shipping. If an item is damaged during shipping, a replacement item will be sent free of charge provided full documentation of damage is sent. The buyer is advised to purchase shipping insurance to ensure full protection against such damaged goods.